Privacy Policy

1. Introduction

This Privacy Policy explains how Catchnex S.R.L. ("we") collects, uses and protects your personal data when you use our Services. We align with international data-protection standards, including the principles of the EU GDPR and Costa Rican Law No. 8968.

2. Data we collect

• Identity & verification (KYC): name, date of birth, nationality, government ID, proof of address, and similar documents.
• Contact: email, phone, country.
• Account & transactional: account activity, trades, deposits and withdrawals.
• Technical: device, browser, IP address, cookies and usage data.

3. How we use your data

To create and operate your account; verify your identity and meet AML/KYC obligations; provide and improve the Services; process transactions; ensure security and prevent fraud; communicate with you; and comply with legal obligations.

4. Legal bases

Performance of our contract with you, compliance with legal obligations, your consent (where applicable), and our legitimate interests in operating and securing the Services.

5. Sharing your data

We share data with third-party service providers who help us operate the platform — including identity-verification providers, payment processors, and technology and infrastructure providers — under appropriate confidentiality and data-processing terms. We may disclose data where required by law or to prevent fraud. We do not sell your personal data.

6. International transfers

Your data may be processed outside your country of residence. Where required, we apply appropriate safeguards for such transfers.

7. Retention

We keep personal data for as long as needed to provide the Services and to meet legal and AML record-keeping obligations — for at least five (5) years following the end of our business relationship — after which it is deleted or anonymised.

8. Your rights

Subject to applicable law, you may request access, correction, deletion, restriction or portability of your data, and object to certain processing. To exercise these rights, contact info@catchnex.com.

9. Security

We use technical and organisational measures, including encryption in transit, to protect your data. No method of transmission or storage is 100% secure.

10. Cookies

See our Cookie Policy.

11. Changes & contact

We may update this Policy. Questions: Catchnex S.R.L., San José, Costa Rica — info@catchnex.com.